COMPLAINTS

In the first instance, complaints should be made to Douglas FM. If you would like to complain about something you have heard on air, you are encouraged to lodge a complaint by filling out the form below. 

Douglas FM will make every reasonable effort to resolve complaints except where a complaint is clearly frivolous, vexatious, or not made in good faith. Responses to complaints will be courteous and comprehensive and will deal with substantive issues.

Reasonable effort will be made to deal with a telephone complaint during the telephone call. If that is not possible, the complainant may be asked to make the complaint in writing.

Written complaints will be acknowledged in writing, within fifteen days from the receipt of the complaint and Douglas FM will respond substantively to the complaint within thirty days of receipt. If the complainant has not received a response within sixty days or considers that a response within that period is inadequate, they may refer the complaint to the Australian Communications and Media Authority.

A complainant will be advised that they are entitled to refer the matter to the Australian Communications and Media Authority where the complainant is not satisfied with the response to a written complaint.

Douglas FM will maintain a record of written complaints received, and a summary of the complaint will be made available to the Australian Communications and Media Authority on request.

Nature of Complaint

A complaint should relate to a License or Code of Practice condition. You can download a copy of the Codes by clicking here.

NOTE: This complaint form is only for complaints made under the Code. If you would like to provide general feedback, please refer to the Contact Us page of this website.
 

NOTE: This complaint form is only for complaints made under the Code. If you would like to provide general feedback please refer to the Contact Us page of this website.